PhoneFusion
User Defined Communications
FAQ
 

FAQ - Using our service

Can I dial 911 with PhoneFusion One?
Can I make toll-free calls (such as 800, 888, 877, 866 calls) with PhoneFusion One?
Can I make calls using my calling card number?
Can I block outgoing international calls from my PhoneFusion One number?
Can I make 411 directory assistance calls with PhoneFusion One?
Will my PhoneFusion One telephone phone number be listed with Directory Assistance?
Can I make operator assisted calls with PhoneFusion One?
Can I use PhoneFusion One to make TDD (Telecommunications Devices for the Deaf) calls?
Can I connect a home alarm or security system to my PhoneFusion One VoIP phone?
Can I browse the Web and make calls simultaneously with my VoIP phone?
Are there any usage restrictions applicable to PhoneFusion One?

Can I dial 911 with PhoneFusion One?

Yes, you can; however, there are important differences between PhoneFusion One 911 Emergency Dialing and traditional 911 service from a standard phone. It is your responsibility to familiarize yourself with them. See our 911 Emergency Dialing page for details.

Can I make toll-free calls (such as 800, 888, 877, 866 calls) with PhoneFusion One?

Yes, you can place calls to these toll-free numbers.

Can I make calls using my calling card number?

Yes, you can place calls using a calling card on your PhoneFusion One phone. But please bear in mind the dial "9" feature of PhoneFusion One is a MUCH cheaper option!

Can I block outgoing international calls from my PhoneFusion One number?

Yes, you can block international calls - it is turned on by default. With International Call Block, you can block outgoing calls to international phone numbers. It does not block incoming international calls. Please contact Customer Service to have international calls enabled.

Can I make 411 directory assistance calls with PhoneFusion One?

Yes. When you dial 411 with PhoneFusion One, you will reach Directory Assistance which provides you with listing information from the White Pages and Yellow Pages. PhoneFusion One Directory Assistance does not provide information on unlisted phone numbers.

Will my PhoneFusion One telephone number be listed with Directory Assistance?

No, PhoneFusion One numbers are not listed in the telephone directory and are not available through directory assistance.

Can I make operator assisted calls with PhoneFusion One?

No, this is not supported.

Can I use PhoneFusion One to make TDD (Telecommunications Devices for the Deaf) calls?

No, TDD capability is not supported.

Can I connect a home alarm or security system to my PhoneFusion One VoIP phone?

No, this service does not support home alarm or security systems.

Can I browse the Web and make calls simultaneously with my VoIP phone?

Yes, as long as your broadband Internet connection supports at least 90 Kbps uplink, you should be able to make and receive calls and browse the Web at the same time.

Are there any usage restrictions applicable to PhoneFusion One?

The PhoneFusion One Terms of Service sets specific uses which are not permitted and which are inconsistent with normal residential, home office or business usage patterns. If PhoneFusion One determines that your service is being used for any of those specified activities, PhoneFusion One reserves the right to terminate or modify the service.



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