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FAQ - Phone Number Basics
How is my phone number assigned to me?
When signing up for the service, depending on your location, you have the choice of having a new number assigned to you, or where possible, transferring an existing phone number to your PhoneFusion One number.
Anyone meeting the technical requirements for PhoneFusion One, regardless of their geographic location, can sign up for the service. Please see here for a current list of area codes.
Yes, you can. When you sign up for the service you will be asked what area code you would prefer. You will still be able to place and receive calls at your home, but callers will assume the calls are coming from and going to the location defined by the area code and prefix you chose. You can also have more than 1 area code "forwarded" to a PhoneFusion One number.
If my area code is different than my home area code, will I pay long distance charges for calls placed from PhoneFusion One?
If you are on the Premium Internet Calling Package, you can make unlimited local and long distance calls for a monthly flat rate at no extra charge, regardless of your phone number area code or prefix. If you are on the other plans, you will be charged $.035 per minute for long-distance calls. Any international calls are billed at competitive per-minute rates.
If my PhoneFusion One area code is different from my home number area code, will people calling me be charged long distance rates?
Yes, they may be. When someone places a call to your phone number, it is treated as if they are calling a phone number in the area code of your PhoneFusion One number. If this would be a long distance call for the caller, he or she will be billed for long distance charges.
Is it possible that callers will be charged toll charges for calling me even if they are in the same area code as my PhoneFusion One number?
Again, they may be. Even if the area code is the same, the next three digits (the "exchange") of your number may be outside of the local calling region of the caller, and they would be subject to any toll charges associated with calling that exchange. You should check your phone book or with your local phone company to see which exchanges constitute a local phone call in your area, and what the toll charge rates for any calls outside your local calling area are.
Once you log in to your PhoneFusion One number, you can dial anywhere you want in the United States by dialing the 10-digit phone number. Be aware that you have to call the full 10-digit phone number (including area code) even if you are making a local call. You do NOT need to dial a 1 before ANY area code. Direct dial international calls can be made by dialing 011, the country code, and the phone number. Note that unlimited local and nationwide calling is provided as part of the flat monthly price for the Premium plan, and international calls are billed at competitive per-minute rates.
The Detailed Call Report lists all calls you have received by month, along with the numbers for calls identified by Caller ID. It also lists all outbound calls that you placed.
Your inbound and outbound call detail is provided by the Detailed Call Report on your PhoneFusion One online account at http://login.PhoneFusion.com/.