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FAQ
 

FAQ - International Calling

How do I make international calls?
What are the international calling rates with PhoneFusion One ?
Can I place calls to international numbers using 3-Way Calling?
Can I use Find Me/Follow Me to reach me at an international phone number?
Can I program international numbers into Speed Dial?
Do international calls appear on my Detailed Call Report?
What happens when an international caller leaves me a voicemail?
Can I call international numbers by clicking Click to Call from Detailed Call Reports and Voicemail?
How do I see a record of international calls made from my PhoneFusion One number?
Can I block outgoing international calls from my PhoneFusion One number?

How do I make international calls?

You can direct dial international numbers by dialing 011, the country code, then the phone number. International operator assistance is not supported. You must contact Customer Service the first time you want to dial internationally so that your account can be enabled.

What are international calling rates with PhoneFusion One ?

Save hundreds on international calls. View the PhoneFusion One international calling rates.

Can I place calls to international numbers using 3-Way Calling?

Yes. You can dial an international number the same way you dial any other number. The international call will be billed at PhoneFusion Ones international calling rates.

Can I use Find Me/Follow Me to reach me at an international phone number?

Yes. If you enter an international number in your Find Me/Follow Me settings, be sure to enter "011",followed by the country code and the number within that country.

Can I program international numbers into Speed Dial?

Yes. If you enter an international number in your Speed Dial settings, be sure to enter "011",followed by the country code and the number within that country.

Do international calls appear on my Detailed Call Report?

Detailed Call Reports track inbound and outbound international calls.

What happens when an international caller leaves me a voicemail?

You receive the voicemail as you normally would, and for calls identified by Caller ID the callers name and number will show up in the “from” field.

Can I call international numbers by clicking Click to Call from Detailed Call Reports or Voicemail?

Yes you can - if the caller ID has been transmitted to us correctly.

How do I see a record of international calls made from my PhoneFusion One number?

While international calls do not show up as a group on your Detailed Call Report page, you can view a record of international calls made from your PhoneFusion One phone by viewing your online bill.

Can I block outgoing international calls from my PhoneFusion One number?

Yes, you can. With International Call Block you can block outgoing calls to international phone numbers (it does not block calls to Canada, Puerto Rico, the U.S. Virgin Islands or Guam). It also does not block incoming international calls.




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